Forming the core of our Integral Services offering, the Foundational package provides essential services that go far beyond traditional support.
Easy, 24/7 online access to inventory and contract management, for accurate maintenance of hardware and software, licences, and contract information. Meticulous record-keeping ensures comprehensive service coverage and protection without gaps.
Our engineers quickly take ownership of an issue upon notification, implementing effective solutions to restore service and minimise disruption. Network access is seamless, without relying on VPNs or desktop share sessions. Using Cisco TAC tools, we access your network on your terms, providing a comprehensive audit trail for every interaction.
Vendor Escalation and Case Management
ITGL handles incidents that require third-party engagement, and serve as your single point of contact. With Cisco TAC smart bonding, we automatically share case notes, RCAs, and RMAs, streamlining communication.
- Hardware Break/Fix
- Software and Application Support
- Managed Cisco Software Access
- Third-Party Management
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