Blogs

ITGL achieves Advanced Customer Experience Specialisation

ITGL recently became the first Cisco EMEAR Partner to meet all the new specialisation requirements for Cisco’s Advanced Customer Experience Specialisation. The successful completion of the advanced audit highlights that ITGL goes above and beyond to deliver a unique experience and exceptional value to our clients. We are continuing to lead the charge in this area and are proud to receive this strong endorsement from Cisco. While Cisco advocates the benefits of their customer–centric approach to deliver success throughout the partner community, ITGL is pressing ahead. Not content to rest on our laurels, we continue to… View Article

Tags: Advanced Customer Experience Specialisation, Cisco, Customer Success

Client Success: Checking our Pulse

Pulse 19 I recently had the opportunity to attend the largest global gathering of customer success professionals at Pulse 19 in San Francisco. The Pulse conference is an annual event run by industry leaders Gainsight, bringing the entire customer success community together to network and learn from each other over the space of four days…. View Article

Tags: Pulse 19

Your success matters

Have you noticed that customer success is quickly becoming a big deal? In a recent study, LinkedIn reported a mammoth 736% increase in customer success management roles since 2015, making it one of the top 10 fastest growing careers, with 72% of these professionals working in software and IT industries. This explosion in numbers and emphasis… View Article

The Evolution of Cisco Webex

The Journey Over the last 3 years we have witnessed an evolution of Cisco Webex. It has gone from being an acquisition that barely made its way into a Cisco collaboration sales pitch, to being the poster child for all components of it. It hasn’t been an easy ride for Webex though. Customers and partners… View Article

Tags: Cisco, Cisco Webex, Webex

Space: the final frontier

Smart technology is changing the nature of buildings worldwide, and we are starting to see the benefits of these developments in our homes and workplaces. The further education sector also stands to reap huge rewards by embracing this new technology. We’re all aware of ways that digital enablement has transformed teaching methods and student experiences… View Article

10X Banking Webex Deployment

Cisco recently congratulated ITGL for a double global first at their conference in Arizona. ITGL was the provider of the first two Cisco Flex agreements for Webex. “Cisco and ITGL have developed a fantastic solution for us and we’re really pleased with the outcome.” – Sunny Maker, Operations Director, 10x Banking Following on from this… View Article