By now, new and returning students in the UK have a good idea of what to expect from the next semester at their chosen university. Staff are adapting lectures to be run online and preparing necessary face-to-face activities to be delivered in socially distanced ways, while institutions work with what they have to ensure a… View Article
Tags: Safe Campus
We’re getting into the stride of this now. The digital space has proved to be brilliant for drawing together experience, views and understanding from across the globe – quickly, openly and with reduced disruption to our working calendars. Certainly, I miss the visits – the little trips to pockets of the country I don’t normally see, maybe a stay in a hotel and a few hours on the train to “work remotely” (read: read!). But what we’ve seen… View Article
Tags: Advance HE, Conference and events, Digital Learning, New Normal, Online Curriculum, Online Events
Back in January, before Covid-19 and before my career change, a colleague and I wrote a project brief for some European Studies students at The Hague University of Applied Sciences. It’s a piece of work we do for them each year – setting a research project, supporting five student groups as they engage with it,… View Article
What will higher and further education look like in the new normal? Answering that question is a bit like placing a finger in the air. We can make some clear predictions for the year ahead based on how educational institutes are setting out their stalls. But as we are finding in our discussions with clients,… View Article
Tags: Hybrid Learning
Easy ways to make your Internet better You’ve probably had enough advice telling you how to eat, sleep, and live better since the coronavirus outbreak. That’s all great but it’s mostly common sense and you probably won’t do most of it anyway. I’ve been at home for three weeks now and my garden is… View Article
Tags: WIFI
The importance of security for online meetings As a security expert, I don’t often get to write about unified communications but security is important everywhere, with communication and collaboration technologies being no exception. Increased Usage The recent massive uptake in remote working as a result of Covid-19 has driven many new users to platforms like Zoom,… View Article
Tags: Cisco Webex, COVID-19
For those familiar with Maslow’s hierarchy of needs, the impact of coronavirus can feel like we’ve stepped down a few categories to ‘safety needs’, where health and resources are a primary focus. We see this in the ongoing panic buying of supplies and the natural anxiety about maintaining our health. Online Safety One thing that… View Article
Tags: Cisco
ITGL recently became the first Cisco EMEAR Partner to meet all the new specialisation requirements for Cisco’s Advanced Customer Experience Specialisation. The successful completion of the advanced audit highlights that ITGL goes above and beyond to deliver a unique experience and exceptional value to our clients. We are continuing to lead the charge in this area and are proud to receive this strong endorsement from Cisco. While Cisco advocates the benefits of their customer–centric approach to deliver success throughout the partner community, ITGL is pressing ahead. Not content to rest on our laurels, we continue to… View Article
Tags: Advanced Customer Experience Specialisation, Cisco, Customer Success
Pulse 19 I recently had the opportunity to attend the largest global gathering of customer success professionals at Pulse 19 in San Francisco. The Pulse conference is an annual event run by industry leaders Gainsight, bringing the entire customer success community together to network and learn from each other over the space of four days…. View Article
Tags: Pulse 19
Have you noticed that customer success is quickly becoming a big deal? In a recent study, LinkedIn reported a mammoth 736% increase in customer success management roles since 2015, making it one of the top 10 fastest growing careers, with 72% of these professionals working in software and IT industries. This explosion in numbers and emphasis… View Article