What will higher and further education look like in the new normal? Answering that question is a bit like placing a finger in the air. We can make some clear predictions for the year ahead based on how educational institutes are setting out their stalls. But as we are finding in our discussions with clients,… View Article
Tags: Hybrid Learning
Easy ways to make your Internet better You’ve probably had enough advice telling you how to eat, sleep, and live better since the coronavirus outbreak. That’s all great but it’s mostly common sense and you probably won’t do most of it anyway. I’ve been at home for three weeks now and my garden is… View Article
Tags: WIFI
The importance of security for online meetings As a security expert, I don’t often get to write about unified communications but security is important everywhere, with communication and collaboration technologies being no exception. Increased Usage The recent massive uptake in remote working as a result of Covid-19 has driven many new users to platforms like Zoom,… View Article
Tags: Cisco Webex, COVID-19
For those familiar with Maslow’s hierarchy of needs, the impact of coronavirus can feel like we’ve stepped down a few categories to ‘safety needs’, where health and resources are a primary focus. We see this in the ongoing panic buying of supplies and the natural anxiety about maintaining our health. Online Safety One thing that… View Article
Tags: Cisco
ITGL recently became the first Cisco EMEAR Partner to meet all the new specialisation requirements for Cisco’s Advanced Customer Experience Specialisation. The successful completion of the advanced audit highlights that ITGL goes above and beyond to deliver a unique experience and exceptional value to our clients. We are continuing to lead the charge in this area and are proud to receive this strong endorsement from Cisco. While Cisco advocates the benefits of their customer–centric approach to deliver success throughout the partner community, ITGL is pressing ahead. Not content to rest on our laurels, we continue to… View Article
Tags: Advanced Customer Experience Specialisation, Cisco, Customer Success
Pulse 19 I recently had the opportunity to attend the largest global gathering of customer success professionals at Pulse 19 in San Francisco. The Pulse conference is an annual event run by industry leaders Gainsight, bringing the entire customer success community together to network and learn from each other over the space of four days…. View Article
Tags: Pulse 19
Have you noticed that customer success is quickly becoming a big deal? In a recent study, LinkedIn reported a mammoth 736% increase in customer success management roles since 2015, making it one of the top 10 fastest growing careers, with 72% of these professionals working in software and IT industries. This explosion in numbers and emphasis… View Article
The Journey Over the last 3 years we have witnessed an evolution of Cisco Webex. It has gone from being an acquisition that barely made its way into a Cisco collaboration sales pitch, to being the poster child for all components of it. It hasn’t been an easy ride for Webex though. Customers and partners… View Article
Tags: Cisco, Cisco Webex, Webex
Smart technology is changing the nature of buildings worldwide, and we are starting to see the benefits of these developments in our homes and workplaces. The further education sector also stands to reap huge rewards by embracing this new technology. We’re all aware of ways that digital enablement has transformed teaching methods and student experiences… View Article
Cisco recently congratulated ITGL for a double global first at their conference in Arizona. ITGL was the provider of the first two Cisco Flex agreements for Webex. “Cisco and ITGL have developed a fantastic solution for us and we’re really pleased with the outcome.” – Sunny Maker, Operations Director, 10x Banking Following on from this… View Article