Pulse 19 I recently had the opportunity to attend the largest global gathering of customer success professionals at Pulse 19 in San Francisco. The Pulse conference is an annual event run by industry leaders Gainsight, bringing the entire customer success community together to network and learn from each other over the space of four days…. View Article
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Have you noticed that customer success is quickly becoming a big deal? In a recent study, LinkedIn reported a mammoth 736% increase in customer success management roles since 2015, making it one of the top 10 fastest growing careers, with 72% of these professionals working in software and IT industries. This explosion in numbers and emphasis… View Article
The Journey Over the last 3 years we have witnessed an evolution of Cisco Webex. It has gone from being an acquisition that barely made its way into a Cisco collaboration sales pitch, to being the poster child for all components of it. It hasn’t been an easy ride for Webex though. Customers and partners… View Article
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Smart technology is changing the nature of buildings worldwide, and we are starting to see the benefits of these developments in our homes and workplaces. The further education sector also stands to reap huge rewards by embracing this new technology. We’re all aware of ways that digital enablement has transformed teaching methods and student experiences… View Article
Cisco recently congratulated ITGL for a double global first at their conference in Arizona. ITGL was the provider of the first two Cisco Flex agreements for Webex. “Cisco and ITGL have developed a fantastic solution for us and we’re really pleased with the outcome.” – Sunny Maker, Operations Director, 10x Banking Following on from this… View Article