Client Success

ITGL achieves Advanced Customer Experience Specialisation  

ITGL recently became the first Cisco EMEAR Partner to meet all the new specialisation requirements for Cisco’s Advanced Customer Experience Specialisation.  The successful completion of the advanced audit highlights that ITGL goes above and beyond to deliver a unique experience and exceptional value to our clients. We are continuing to lead the charge in this area and are proud to receive this strong endorsement from Cisco.   While Cisco advocates the benefits of their customer–centric approach to deliver success throughout the partner community, ITGL is pressing ahead. Not content to rest on our laurels, we continue to… View Article

Read More

Tags: , ,

Client Success: Checking our Pulse

Pulse 19 I recently had the opportunity to attend the largest global gathering of customer success professionals at Pulse 19 in San Francisco. The Pulse conference is an annual event run by industry leaders Gainsight, bringing the entire customer success community together to network and learn from each other over the space of four days…. View Article

Read More

Tags:

Your success matters

Have you noticed that customer success is quickly becoming a big deal? In a recent study, LinkedIn reported a mammoth 736% increase in customer success management roles since 2015, making it one of the top 10 fastest growing careers, with 72% of these professionals working in software and IT industries. This explosion in numbers and emphasis… View Article

Read More